I love LL Bean

So my Girl Adventurer Bag has a drawstring pcoket on one side, and the drawstring pulled out of it. The only thing I've had in that pocket was a travel-size bottle of hand sanitizer, so this was a bit odd. So I figured I'd call LL Bean and see if they could fix it or send another one.

I was all ready to jump through hoops--doing this with my baby bag from a while ago required my credit card number and a specific code that had to be written ON THE BOX or else THE WORLD WOULD END IN FLAME AND TERROR!

But the guy made a few polite jokes about our crappy weather vs. his crappy weather, and then said he was sending me a new bag and a shipping label, I'd have the new one Friday or Monday, so if I'd please just send them the old one that would be great.

Easy and nice and just awesome. Yay!